Considering a genomics package? Let’s chat.

Learn everything you need to know about joining in a free 15-minute consultation with an Index Health advisor. Book a call below.

Frequently
asked questions.

Where is Index Health available?

At the current time, Index Health is only available through telemedicine in the states of Florida, New Hampshire, Pennsylvania, and Virginia. All from the comfort of your home.

Stay tuned for updates on new availabilities across the USA and abroad. Follow us on social media for updates: @IndexHealthUSA

What's included when I become a patient?

We recommend following our highly rated health program that includes 5 physician visits, and 3 nutritionist visits, which has shown to deliver the best outcomes for our patients.

In addition to the above, as an Index Health patient, you'll receive the following:

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A personalized plan (nutrition, lifestyle, supplements, targeted medication if need be, and a plan to get off of medication).
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Access to advanced lab tests with advanced diagnostic capabilities.
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Unlimited messaging.
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Discounted rates for supplements.
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Curated content for your health goals.

You can schedule a free call with an Index Health Care Manager to learn more.

Does Index Health accept insurance, Medicare or Medicaid?

Yes, we accept out-of-network insurance for our services. Schedule a call here - You can check what your Out-Of-Network deductible is.

Labs are typically covered by your insurance and are not included in the Index Health membership.

What is Out-Of-Network?

Think of Out-Of-Network as the opposite of In-Network, for your insurance company.

An Out-Of-Network provider is a provider that is not directly contracted with your insurance company. As an Out-Of-Network provider, we are able to submit a claim with your insurance company so that you can reimbursed a certain amount of money for the fees paid to Index Health.

The amount reimbursable depends on your insurance plan's deductible, whether your plan will reimburse you for Out-Of-Network services, and other factors. Index Health cannot guarantee reimbursement from your insurance company.

Not sure about the details of your plan? No problem! We can help for free.
You can schedule a free call with an Index Health advisor so that you can find out more information about your insurance plan's coverage, and how much you’ll potentially be reimbursed.
Schedule a call here.

Can I use my HSA/FSA to pay for Index Health?

Yes. Index Health is considered a medically eligible expense therefore, it can be paid for via an HSA/FSA.
Please note, claims may not be submitted to insurance when HSA/FSA is being used.

Do I have unlimited messaging with providers between appointments?

Yes, you do have unlimited messaging! Think of unlimited messaging as an easy and quick way to chat with your doctor and nutritionist. We typically get back to our patients within 48 hours for most inquiries.

Can I choose my doctor/nutritionist?

Yes, based on availability you are free to choose your doctor. Just make sure to ask your care manager when signing up and we'll make it possible.

What's the cancellation policy?

You may cancel anytime after your first 30 days.
The initial setup fee of $149 for the first 30 days is non-refundable.

If you have any questions or are looking to cancel your membership, please get in touch at hello@indexclinic.com.