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Learn everything you need to know about joining in a free 15-minute consultation with an Index Health advisor. Book a call below.
Currently, Index Health is available in California, Texas, Florida, Massachusetts, New Hampshire, New York, Pennsylvania, and Virginia. Stay tuned for updates on new services across the USA.
Virtual care, also known as telehealth or telemedicine, offers several benefits when compared to traditional in-person healthcare. Here are some of the key advantages of virtual care:
Remember, the suitability of virtual care versus traditional care depends on the medical situation, patient preferences, and healthcare provider recommendations.
We recommend following our highly rated health program that includes 5 physician visits, and 3 nutritionist visits, which has shown to deliver the best outcomes for our patients. In addition to the above, as an Index Health patient, you'll receive the following:
You can schedule a free call with an Index Health Care Manager to learn more.
Yes, while Index Health operates primarily through telemedicine, certain advanced lab tests require physical sample collection. We can provide the convenience of home draw labs and home tests, ensuring a seamless experience. Our partnerships with trusted labs allow you to schedule at-home sample collections, making it easier for you to undergo the necessary advanced tests without visiting a medical facility. This approach combines the benefits of telemedicine with the accuracy of specialized lab analyses, ensuring you receive comprehensive care from the comfort of your own space.
Yes, Index Health is now an In-Network provider for Elevance (Anthem) in Virginia, as well as Aetna and Blue Cross Blue Shield PPO plans in New York, Massachusetts, Pennsylvania, Florida, New Hampshire, and Virginia. For these plans, you can utilize your insurance benefits for medical appointments. Please note that we do not accept Medicare Advantage or Blue Supplemental Plans at this time.
For other services, we accept Out-Of-Network insurance. During your free call with an Index Health Care Manager, you can inquire about your Out-Of-Network deductible and how it applies to our services.
Lab work, which is a key part of the Index Health experience, is typically covered by your insurance and is not included in the Index Health membership fee. We collaborate with Labcorp and Quest, which are in-network labs, ensuring a smoother process for your lab service needs.
Think of Out-Of-Network as the opposite of In-Network, for your insurance company. An Out-Of-Network provider is a provider that is not directly contracted with your insurance company.
As an Out-Of-Network provider, we are able to submit a claim with your insurance company so that you can be reimbursed a certain amount of money for the fees paid to Index Health.
The amount reimbursable depends on your insurance plan's deductible, whether your plan will reimburse you for Out-Of-Network services, and other factors. Index Health cannot guarantee reimbursement from your insurance company.
Not sure about the details of your plan? No problem! We can help for free. You can schedule a free call with an Index Health advisor so that you can find out more information about your insurance plan's coverage, and how much you’ll potentially be reimbursed.
For our $299/month membership plan, you can use your HSA/FSA, as Index Health is considered a medically eligible expense.
However, for the $99/month insurance plan, HSA/FSA cannot be used. This is due to the fact that we bill your insurance directly for appointments under this plan, and there are no medical codes associated with the $99 fee that would qualify for HSA/FSA claims. For other eligible expenses outside the insurance plan, you may use your HSA/FSA.
Yes, you do have unlimited messaging! Think of unlimited messaging as an easy and quick way to chat with your doctor and nutritionist. We typically get back to our patients within 48 hours for most inquiries.
For our $299/month membership plan, you are free to choose your doctor based on availability. Please discuss your preferences with your care manager during the signup process, and we will make every effort to accommodate your choice.
For those on the $99/month insurance plan, options are currently limited. Our care manager will discuss the available options with you and help schedule your first appointment.
You may cancel anytime after your first 30 days. The initial setup fee of $249 for the first 30 days is non-refundable. If you have any questions or are looking to cancel your membership, please get in touch at:
