Please note that our office hours include:
8:00AM to 5:00PM EST Monday through Friday.
Our medical staff can be reached most conveniently via secure messaging on our electronic medical record portal. We do our best to respond to any questions within 24-48 hours. Please understand that our medical team does not operate as a 24/7 concierge type practice, but rather as a specialist level care, operating within the above office hours.
We encourage our members to maintain a local primary care physician, so as to allow for in-person physical examinations as warranted. As we are completely telemedicine based, our team is not equipped to attend to medical emergencies or urgent care needs. If you have a medical emergency, please call 911 immediately or go to your closest emergency room. If you have an urgent care need, please go to the closest urgent care center.
If you have feedback, a complaint, questions or thoughts that are not related to your health goals, but rather your experience with Index Health's staff, the patient portal, general trouble-shooting, or just needing someone to chat with, you can message our support staff at firstname.lastname@example.org or call us at (561) 556-2656. Our support staff typically responds within a few hours.