Handle inbound calls, scheduled health assessment reviews, outbound calls with potential patients:
Collect qualitative feedback and insights from sales calls on common objections/questions/feature requests to the website team, and rest of the organization.
Together with your team, constantly improve the way you conduct and structure calls, to ensure potential patient’s get the most accurate impression of how Index Health provides value to its members, how Index Health works, and what our approach to medicine is.
Stay up to date on developments in product/pricing/packages, to ensure you can communicate changes consistently and confidently.
Have in depth knowledge on diseases we treat, the tests we use, and have a strong understanding of functional medicine, nutrition, and fitness, so you can talk like an expert about our treatment approach, and relate to the potential patient on the specific condition they suffer from.
Be responsible for consistently maintaining high quality data in our CRM system
Understand our patients and potential patients' aspirations/fears/decision-making-process through and through, and be responsible that everyone in the organization is aware and benefits from your deep understanding of them.
Consistently improve the structure of the calls to get actionable qualitative feedback that can improve our services, the website and the whole company.
Handle membership-support tasks as needed, depending on sales call volume.
Given the fast-changing startup environment this role may evolve and require working cross functionally with other departments as needed, on a variety of topics.