US-based (required eligibility to work in the US).
Facilitate new members signups, profile creations, and initial communications via our EMR.
Once profiles are created, ensure all necessary patient information is uploaded, and ensure all forms and consents are completed by patients.
Schedule initial appointments for physicians, nutritionists, and health coaches.
Answer and reroute phone calls as applicable.
Assist with member care logistics, such as next step guidance for members needing lab draws, certain medications, documentation, etc.
Answer any members’ questions that are sent via EMR messaging in a timely fashion (1-2 business days).
Assist physician, nutritionist, and health coach team members with any specific clinical needs.
Help guide standards and adherence to those standards for the medical assistant team.
Represent Index Health well in the local and broader community.
Follow organizational policies, procedures, and protocols.
Perform other duties as directed or required.
Experience Details.
High school diploma or GED required; completion of an accredited medical assistance certification program preferred.
2+ years of experience in relevant professional work preferred; functional medicine experience preferred.
Excellent interpersonal skills, with a customer-first mentality.
Ability to communicate (verbal, written) clearly and effectively with patients, and other external parties in a courteous and friendly manner at all times.
Detail-oriented and highly organized with good time management skills.
Demonstrated history of operating well in a team environment, maintaining effective working relationships.
Firm grasp on medical practices, administrative processes, and organizational policies, with knowledge of patient care procedures.
Self-motivated, independent operator with the ability to make decisions with minimal oversight.
Must be able to maintain confidentiality at all times.
Telemedicine experience a plus, with the ability to navigate multiple application and tools to support remote patient care (i.e., Athena (EMR), Active Campaign, Slack, Doxy.me).
Why Join Us.
We’re a been there, done that team. Our team has raised over $80M in capital in our previous ventures. Our medical staff is one of a kind specialists in their field, and we’re only hiring A++ players all across the company.
You’ll have a work life balance. We don’t care how much you work, we just care that you get it done. Where and how much you work is up to you!
We’re 100% remote! Any location works. We’re currently only hiring in EST and CET time zones.
Joining an early stage venture like Index Health, enables you to shape the culture internally. You’ll have a big influence over how the company is run.
We’re a growth mindset culture.
We’re all owners. As a full-time employee, you’ll receive an equity package that gives you a piece of the pie as a long term incentive and investment. We’re willing to pay and compensate top dollar, but in return we’re expecting top performance!
